National delivery is fulfilled via DPD courier. If your postcode is in the Highlands or Islands please get in touch as these deliveries may incur an extra charge.
For the following postcodes/locations – delivery will be made in two days.
Aberdeen AB31 – AB35
Aberdeen AB41 – AB54
Northern Highlands AB36 – AB38
Northern Highlands AB55 – AB56
Argyll FK17 – FK21
Northern Highlands IV1 – IV63
Northern Highlands KW0 – KW14
Argyll PA20 – PA78
Dundee PH15 – PH18
Northern Highlands PH19 – PH29
Northern Highlands PH32 – PH33
Northern Highlands PH45 – PH48
Argyll PH30 – PH31
Argyll PH34 – PH44
Argyll PH49 – PH50
The Minimum Order for courier is set at 7kg, smaller amounts will quickly defrost and we want our food to reach you in the best possible condition. The online shop will only process your order when you have ordered this amount of raw food.
The DPD courier contract is specifically for delivering perishable goods. A sticker is placed on the box so that your driver knows they must leave the box(es) and not take them back to the delivery hub. Please note that once dispatched you cannot re-arrange a delivery date for next day, or to another address, or change delivery instructions as this could delay the box by one day, and it is DPD’s policy to destroy the box if not delivered in 48hrs.
We cannot take responsibility for any changes made to the delivery after dispatch or any errors in delivery address and postcode. The only exception is in the case of a failed delivery due to an error on the part of The Dogs Butcher or DPD. A refund will only be issued in these circumstances.
We cannot replace or refund any orders which have:
been refused or been delivered within 48 hours – the food will be perfectly fine to feed.
You should allow at least 48 hrs for delivery and be aware that DPD will deliver between the hours of 8am and 6pm (this could be even earlier and later during busy periods).
We can arrange for delivery to be made between 8am to 12pm at an extra cost to yourself.
If you are unable to be home for receipt of your delivery (we much prefer that you are) you must arrange for a safe place to leave your delivery, which should be stipulated when you order, otherwise DPD will not deliver or accept responsibility for the delivery. This means we will not offer any refunds or replacements.
Occasionally, we may have to make substitutions to your order. We aim to substitute with proteins already ordered (or whole game for whole game) if you have any intolerances, or would prefer a refund instead of a substitution – please state this in the comments box at the end of checkout. We cannot offer a refund if this is not noted.
Please add any delivery instructions for courier in comments box right at the end of checkout.
Dog food is perfectly fine to re-freeze.
Once an order has been placed it cannot be added to or changed.
£9.00 for 20+kgs
£12.00 for 30+kgs
£15.00 for 40+kgs
£16.50 for 50+kgs
£18.00 for 60+kgs
£25.00 for 80+kgs
£30.00 for 100+kgs
£36.00 for 120+kgs
£48.00 for 150+kgs
£60.00 for 200+kgs
Courier Delivery Schedule
Orders between 10am Sunday and up to 10am Tuesday – Delivery on Wednesday (between 8am and 6pm)
Orders between 10am Tuesday and up to 10am Wednesday – Delivery on Thursday (between 8am and 6pm)
Orders between 10am Wednesday and up to 10am Thursday – Delivery on Friday (between 8am and 6pm)
Bank holiday orders will only be delivered on Tuesday, Wednesday and Thursday – cut off days and times will be posted on our home page.
Tuesday (1pm – 3pm)
Wednesday, Thursday and Friday (3pm – 5pm)
Saturday (8am – 11am)
Collections are to the right of our building, as you look at it and up the metal ramp in between the freezers.
For collection You can park near the collection point but please allow room for cars and vans to drive in and our of our car park. If you need help just ask.
If no one is at the collection point please go to the shop.
Please observe social distancing rules when collecting and wait until there the collection area is clear of any other visitors.
Same day collections should be ordered before 10am on the day you wish to collect.
Saturday collections should be ordered before 10am on Friday.
You should state the day and time you would like to collect the order in the comments box when placing your order.
If you cannot collect your order please get in touch and let us know as soon as possible. We cannot store any uncollected orders and they will be refunded and you will need to re-order.
As with all orders, please mention in comments if you do not want substitutions.
Shop opening times and details
Our shop is open at the following days and times:
Monday – Friday (9am – 5pm)
Saturday (8am – 1pm)
Shop visitors should park on the left as you drive through the gates.
Only 2 people permitted in store at a time. (During covid restrictions)
Masks to be worn in the store.
Only one family member at a time please unless both members are buying food.
Please use hand sanitizer.
We do spot clean after each visit.
If you are shielding or cannot wear a mask then please ring us and we will deliver your food.
We have discounted damaged packs and mis packs and also any lines from website are 10% off if bought out of the store direct.
All popular lines are maintained in the store.
Own van delivery schedule
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